Have Your say on the Future of Urgent Care in Your Area
Help Shape Urgent Care in Birmingham
Birmingham Voluntary Service Council (BVSC) is working with the NHS to hear from voluntary and community organisations and the community about how urgent healthcare services could work better for local people.
Unpaid Carers across Birmingham are invited to join either an in-person (Thursday 19 March) or online session (23 March) to discuss urgent care services across Birmingham. Participants will receive a Love2Shop voucher as a thank you for their time.
Your views will help inform future decisions about Urgent Treatment Centres (UTCs) and GP services outside normal opening hours.
No decisions have been made yet — your feedback will help shape what happens next.
Why is This Consultation Taking Place?
When GP practices are closed, many people say it can be confusing to know where to go for urgent care when a health problem is not life-threatening, such as suspected broken bones, rashes or infections. This is the current situation:
- Most face-to-face GP out-of-hours appointments take place at a central hub in inner-city Birmingham
- Only limited appointments are available at Erdington UTC or Solihull UTC
- This can mean longer journeys for some people. While telephone advice works well for many, others may need face-to-face care or find it difficult to travel.
- Urgent care services currently vary across Birmingham, with different opening times, appointment arrangements and access to services such as X-rays.
To help improve this, the NHS is investing in new Urgent Treatment Centres at:
• Good Hope Hospital
• Birmingham Heartlands Hospital
• Queen Elizabeth Hospital Birmingham
• Midland Metropolitan University Hospital (Smethwick)
The NHS wants to hear from you how urgent care services could work better and be easier to understand.
Two Event Sessions Available
Session 1 – In Person
📍 BVSC Offices, Birmingham City Centre
📅 Thursday 19 March
⏰ 2:00pm – 4:00pm
As a thank you for taking part you will receive a £75 Love2Shop voucher (provided at the workshop)
Please note, limited spaces are available
Session 2 – Online
💻 Microsoft Teams
📅 Monday 23 March
⏰ 1:30pm – 2:30pm
As a thank you for taking part you will receive a £35 Love2Shop voucher (sent after the session)
What Will Happen at the Event?
The sessions will include:
• Facilitated discussion led by BVSC
• Input from an NHS clinician
• Discussion of two possible options for improving urgent care services
• Opportunity to share your ideas and the experiences of your community
• Open conversation about how services could be clearer and easier to access
Book Your Place
Places are limited and allocated on a first-come, first-served basis.
A waiting list will be available if sessions fill up.
👉 Register here:
UTC Consultation – Fill in form
You will receive confirmation of your place after registering.
Hosted by: BVSC Research on behalf of the NHS
What if I can’t Attend Either Session?
If you are unable to attend the in-person session, there is a waitlist in operation, there are more places available on the in-person session. You can still get involved and have your say by taking part in the NHS’s sessions take are taking place across the city and online. Find out more here, or fill in the online survey.
What Other Ways Can I Have My Say?
There are lots of other ways that you can get get involved and make your views heard by joining our Carers Voice Programme. By signing up you will be the first to hear about events like this as well as surveys and in-person focus groups. Some Carers get involved by sharing their own personal experiences of being a Carer. You can read these on our website on our Real Stories, Real Impact page.
