Information & Advice

The Information and Advice service, is available to anyone caring for someone who is elderly, sick, disabled or frail within Birmingham. Our specialist team can carry out Statutory Carer’s Assessments (if you are caring for an adult living in Birmingham) and provide advice and information on:

• Information and advice line
• One-to-one support – such as welfare entitlements and benefits calculator
• Accessing carer breaks (subject to availability)
• Carer emergency backup service – CERS
• Training for carers
• Carer support groups
• Wellbeing provision, for some ‘me-time’ away from caring
  Support when the card for is in hospital
• Signposting to other agencies who can assist carers
• Online communities through our Facebook
  • Here is an overview of how we can help – please note, we are in the process of updating our service booklet so some of this information will be out of date.

Accessing our Support and Services

To find out more, register or access our services, you can get in touch with our friendly team on 0333 006 9711 or email info@birminghamcarershub.org.uk. Alternatively, you can write to us at the address below or come and meet us at one of our outreach venues.

Birmingham Carers Hub
Address: 76-78 Boldmere Road, Sutton Coldfield, Birmingham, B73 5TJ
Telephone: 0333 006 9711
Email: info@birminghamcarershub.org.uk

New to Caring?

You may or may not have realised that you are a Carer, find out more about caring roles here. To find out more about Register with Birmingham Carers Hub and you will receive general information and advice about the caring role, including health and wellbeing information, money and finances, caring safely and caring and working. 

Advocacy Service 

If you find it difficult to make yourself heard or if important decisions are being made about your life or a loved one’s life, we will help you to understand the important issues, understand your rights and take control of your life. For specialist support, contact Birmingham Advocacy Hub. 

Safe and Well Visit

What’s involved in a Safe and Well visit?
Safe and Well visits involve much more than just fitting smoke detectors, just take a look at this flyer.

The visits, are carried out by operational firefighters, based at our 38 community fire stations, and usually take around an hour. We know there are strong links between health, well-being and lifestyle choices and the risk of fire. This is why, with the residents’ permission, the fire service cover a range of topics with a link to fire risk, including:

• smoking, alcohol, medication and drugs
• mental health, dementia
• mobility including slips, trips and falls
• hoarding
• loneliness and social isolation
• healthy eating and lifestyles
• home security
• road safety

Any firefighting crew attending a person’s home for a Safe and Well visit will always carry their identity cards, and you should ask to see this before allowing them entry to your home.

To book a safe and well visit for yourself or the person that you care for please click here.

Further information can be found in the Safe and Well Book 2023 here.