Carer Hub Support
Information & Advice
The Information and Advice service, is available to anyone caring for someone who is elderly, sick, disabled or frail within Birmingham.
Our Information and Advice service is available to anyone caring for someone who is elderly, sick, disabled or frail within Birmingham. Our specialist team can carry out Statutory Carer’s Assessments (if you are caring for an adult living in Birmingham) and provide:
- An information and advice line
- One-to-one support – including around welfare entitlements and using our benefits calculator
- Carer Emergency Response Service – CERS
- Training
- Carer support groups
- Wellbeing activities and short overnight breaks away
- Support when the person you care for is in hospital
- Signposting to other agencies who can offer you additional support
- Online communities through our Facebook page
Accessing our Support and Services
To find out more, register or access our services, you can get in touch with our friendly team on 0333 006 9711 or email info@birminghamcarershub.org.uk. Alternatively, you can write to us at the address below or come and meet us at one of our drop-ins.
Birmingham Carers Hub
Address: 76-78 Boldmere Road, Sutton Coldfield, Birmingham, B73 5TJ
Drop-ins Sessions
We offer drop-in sessions available at a selection of venues listed below, just call in to speak to one of our advisors. To ensure your questions are answered, we also provide face-to-face appointments on various days. You can also collect your free pre-ordered Carer ID Card at these drop-in sessions as well as picking up a printed copy of our What’s On calendar issued by our partner Kissing it Better. You can apply for Carer ID Card via this form.
Please note at Touchbase Pears, staff can signpost to support but cannot give advice.
lf you are unable to visit a site that is open, you can speak to an advisor on the phone, just call 0333 006 9711 or email info@birminghamcarershub.org.uk
| Drop-in | Address | Day | Time |
|---|---|---|---|
| Age Concern Birmingham Communitea Café, Boldmere | 76-78 Boldmere Road, Sutton Coldfield B73 5TJ | Every Monday | 9.30 am – 12 noon |
| Dementia Advice Drop-in Communitea Café, Boldmere | 76-78 Boldmere Road, Sutton Coldfield B73 5TJ | Every Tuesday | 10.00 am – 12 noon |
| TouchBase Pears Carers Hub | TouchBase Pears, 750 Bristol Road, Selly Oak, Birmingham B29 6NA | Second Tuesday of each month | 10.00 am – 12 noon |
| Hawkesley Community Centre | 51 Edgewood Road, Kings Norton, Birmingham B38 9RN | Every Wednesday | 10.00 am – 12 noon |
| TouchBase Pears Carers Hub | TouchBase Pears, 750 Bristol Road, Selly Oak, Birmingham B29 6NA | Last Thursday of each month | 1.00 pm – 3.00 pm |
| Moorfield Hall (Shard End) | 80 – 84 Hartshill Road, Birmingham B34 6QX | Every Friday | 10.00 am – 12.00 noon |
Social Worker Drop-in Sessions
Birmingham community social work teams have drop-in sessions across the city for general advice and information. Please note, sessions will not run on public holidays. Click the timetable or find your nearest drop-in.
These sessions are an opportunity for people with lower level social care needs to have an initial discussion and provide some light-touch support, advice and information. They can cover issues around: social isolation, Carers support, home safety, aids and equipment, dementia, mental health, learning difficulties and physical disabilities.
For other social care support and services, you can contact Adult Social Care referral process.
If you require urgent support, you should use our emergency contact information which can be found on the Birmingham City Council webpage.
Connect to Support Website
Birmingham Connect to Support website is run by Birmingham Adult Social Care and is regularly maintained and updated. The website provides information and advice to help you and/or the person that you care for to stay independent at home and in the community.
The community directory lists hundreds of community and city wide organisations that can provide support, activities and groups in your area.
Additionally, there is a products and services directory to help people find the products and services they want, whether on a direct payment or self-funding.
