Carer Services

I need support from health services

What is Health Liaison?  

It is important that Carers are recognised and supported in health settings such as GP surgeries and hospitals. Our Health Liaison programme aims to develop and maintain links with health professionals and to raise the awareness of Carers and inform them of the support available.  

How can my GP help me with my caring responsibilities?  

To get the support you need in your Caring role, a great place to start is by informing your GP that you care for somebody. Once you inform your GP that you are a Carer, they can record this on your medical records. Many GP surgeries have a form on their website to help you register as a Carer, however not all do. Carers UK have developed some useful templates to help you register as a Carer with you GP which you can find here. 

If your GP knows that you are a Carer, they should be able to offer you more support, information and advice. 

Once you inform your GP practice that you are a Carer, please feel free to ask them what support/services are available to you. This may include:  

  • Understanding some of your health needs and the potential impact your caring role has on your health. 
  • Find out if your GP practice facilitate a Carer Support Group within the practice. 
  • Arrange repeat prescriptions to be delivered to your local pharmacy or home address to save you from picking them up. 
  • Being recognised as a ‘partner in care’ and having your expertise valued.  *Consent may be required for health professionals to share information with you about the person you care for. 
  • Arrange double appointments for both you and the person you care for at the same time to avoid visiting the surgery twice. 
  • Provide information on medical conditions/treatments for the person you care for to help you feel more confident in your caring role. 
  • Inform you of services provided by the NHS such as continence services and patient transport to hospital appointments/ Carer coordinator service. 
  • Arrange home visits to you or the person you care for if your caring responsibilities make it difficult to attend appointments at the surgery. 
  • Provide supporting letters and information to enable you and the person you care for to access benefits such as Attendance Allowance or a blue badge scheme. 

Your health is important 

Life can be very busy juggling daily tasks, especially if you have caring responsibilities, but it’s important not to neglect your own health needs. Attending appointments, check-ups and screenings is important for yourself as well as your loved ones. It can be easy to forget about your own health, even if you are feeling unwell, however seeing your GP can help prevent any further health issues and support you in recovering much quicker.  

If it has been a while since you have visited your GP, give them a call and arrange a health check. This could include checking your blood pressure, weight or having a conversation about you and your health.  

Birmingham Carers Hub’s partners provide different activities to support you with improving your physical health and your mental help, such as yoga and meditation.  

Free Flu Jabs  

The seasonal flu vaccine is free for Carers or anybody receiving Carers Allowance and is the best way to protect yourself and the person you care for from the flu.  

The thought of becoming unwell can be a huge burden if you have caring responsibilities, therefore receiving your flu jab can put your mind at ease.  

Talk to your GP to find out more or visit the NHS website.  

GP Practices running Carer Support Groups

Some GP practices in Birmingham offer support groups just for Carers, ask your surgery what they offer for Carers, if they don’t have something in place, this may be just the prompt that they need. Here is a list of practices that we work with that offer Carer support groups:

What support is available for me if the person I care for is in hospital? 

Carer Coordinator service  

Birmingham Carers Hub works in partnership with University Hospitals Birmingham to provide the Carer Coordinator service. The Carer Coordinator service works across University Hospital’s Birmingham covering the Queen Elizabeth Hospital Birmingham, Heartlands Hospital, Solihull Hospital, Good Hope Hospital and the Birmingham Chest Clinic. The service works alongside staff to identify Carers and provide support with: 

  • Helping Carers to recognise their caring role and expertise 
  • Include you (with permission from the patient) in all stages of care, treatment and decision making where appropriate.  
  • Information about support and resources available while attending hospital e.g. Partner in Care Card 
  • Signposting to external organisations for information and support. 

Queen Elizabeth and Good Hope Hospitals Birmingham:
Tel: 07584475802

Heartlands Hospital and Solihull Hospital:
Tel: 07584475787

For further information including contacting the Carer Coordinator Service please click here.  

For information on visiting in the hospital during Covid-19 outbreak please click here.  

Partner in Care Card (Carers Passport)

Birmingham Carers Hub has produced the Partner in Care card. It is available to Birmingham Carers for FREE and is designed to help in the following ways: 

  • The card identifies you as a Carer and you can carry it with you.  
  • The PRN number is your Birmingham Carers Hub registration number and can be used when accessing services that request proof of registration. 
  • In an emergency it will alert anybody who finds it that you are caring for someone who may need assistance.  
  • The card enables you to access local offers and hundreds of other online discounts.
  • At the moment Carers can be issued the Partner in Care Card by CERS or University Hospitals Birmingham and the Card can be used to identify people as a registered Carer.  

What is social prescribing?  

Health Care professionals can refer patients to a link worker (also known as Social Prescriber) to offer non- clinical support to improve health and wellbeing. If you would like to find out how social prescribing could support you, feel free to ask your GP for further information. 

You can also find out more about social prescribing here.


For Covid-19 information and advice for Carers please click here.

I am a health professional, how can I help somebody in a Caring role? 

If you are a health professional and would like to refer somebody into Birmingham Carers Hub for support.  Please click below

‘What if’ somebody is required to step into my shoes? 

A ‘What If’ plan is a document which outlines the types of information you would like someone to know if they had to step into your shoes if something were to happen to you. Here is a template for you to produce your own copy. Just remember to tell a family member or friend about it should you fall ill for example.

Carer Services

Below you can find out about support relating to specific caring situations